Scope of Red Hat Support

C.3. Scope of Red Hat Support

Red Hat, Inc. can only provide installation assistance to customers who have purchased an Red Hat Linux boxed set and/or an official Red Hat OEM partner kit. If you have obtained Linux from any other company, you must contact that company for support. Other companies include:

  • Wiley Publishing, Inc.

  • Macmillan

  • Sams/Que

  • Linux Systems Labs (LSL)

  • Mandrake

  • CheapBytes

Additionally, Red Hat Linux obtained via any of the following methods does not qualify for support from Red Hat

  • Red Hat Linux PowerTools Archive

  • Downloaded via FTP on the Internet

  • Included in a package such as Motif

  • Copied or installed from another user's CD

  • A CD (or CD set) included in a Linux book or other publication