Getting Technical Support

Appendix C. Getting Technical Support

C.1. Remember to Sign Up

If you have an official edition of Red Hat Linux 9 and/or a Red Hat OEM partner kit, remember to sign up for the benefits you are entitled to as a Red Hat customer. To sign up, go to:

You will find your Product ID on the Registration Information Card in your Red Hat Linux boxed set.


For more information on how Red Hat's technical support staff can assist you, refer to the Red Hat Installation Support Services webpage at:

Information concerning Red Hat's service level agreements can be found online at:

You may be entitled to any or all of the following benefits, depending upon the Red Hat Linux product you purchased:

  • Red Hat support — Get help with your installation questions from Red Hat's support team.

  • Red Hat Network — Easily update your packages and receive security notices that are customized for your system. For more details, go to:
  • Under the Brim: The Red Hat E-Newsletter — Every month, get the latest news and product information directly from Red Hat.